There are times when I know that I drive everyone around me
crazy by talking about “excellence” as often as I do. In fact, I drive myself
crazy sometimes with my focus on the constant “battle” that is required to
reach (and remain at) a state of excellence in all we say and do and are.
While at the annual Association of Gospel Rescue Missions
convention in Phoenix last week, I found that many other leaders share the same
thoughts that I do on why any organization, if it is to be the best that it can
be, has to have and has to nurture a culture of excellence at all times. While I’m not sure whether or not the other
leaders we listened to and learned from are quite as picky as I am, for the
most part, most of them seemed to really desire for their ministry
organizations to attain a certain level of distinction for how they’ll operate
their Missions on a day-to-day basis.
Now, why is this so? Why the fuss over things being nice,
organized, managed properly, etc.? Why put yourself through the headache of
constantly making sure the place looks good, smells good, is clutter-free, has
maintenance issues cared for; that you’re offering the best programming and so
on and so forth? Well, it’s simple: This place is God’s house, and this ministry
is His ministry. Anything worth doing for Him, or in His name, should be done
(in my humble opinion) in the very best way and in the very best manner that we
can do it, and it should be done to the highest standards or levels we are
capable of for His glory. The old
thought that a ministry, if it is to be real, has to just barely limp along and
struggle constantly for its very existence, just doesn’t sit well with me. From
the bottom of my heart, I believe that anything the world can do and can offer,
the church and the ministries that support it, can do it better…and we can
offer so much more of true (eternal) value in the process!
Sure, it would be much easier to just go with the flow and
to not make waves by insisting that everyone in the organization adopts the
same philosophy (which may, at times, be contrary to their own personal methods
of management and organization) of operations and structure. But, for the
little lady who is sacrificing each month by writing the $10 check (which is a
lot of money to her), the expectation on her part is that we’ll be good
stewards and utilize the resources she entrusts to us by making sure we take
good care of the facilities we are required to manage, as well as making sure
we take good care of the hearts we’re called to love and to care for. See, we’re taking care of investments here:
The investments of both ministry tools and of eternal opportunities.
So, to insist that everyone strives for excellence really is
only asking people to take good care of the resources that God has loaned us to
use to help reach and to teach people for Him, and it’s saying that we will not
be satisfied until those resources, both human and non-human (and both tangible
and non-tangible), are utilized in the most efficient, professional, and
spiritually mature manner we possibly can use them. From my own personal
perspective, which is hopefully the perspective of the ministry organization
that I lead, to accept anything less is to, in essence, say that striving for
something greater isn’t worth the time or the effort required. Again, from my
perspective, to say that (either verbally or by one’s actions), would be a real
shame, and it would be incredibly unfair and unfortunate because the Lord and
His ministry is worth our very best efforts, and His Kingdom is worth our very
best work.
I’m so thankful that, at the Evansville Rescue Mission, we
have hopefully established a reputation for excellence that goes pretty far and
pretty deep. Our team knows that our community, our resident clients and
guests, and most certainly the Lord, is worth our very best efforts towards
excellence in all that we say and all that we do every day. It’s a privilege to
be a part of and to lead such a team.

Dear Mr. Gorman:
ReplyDeleteI am an employment coordinator for a homeless program serving a major metropolitan area. I have read your blog posts. I agree that having a quality, well cared for facility is important, as well as frienldy professionalism in meeting needs. These things provide a healthy environment in which to provide services for the homeless and to encourage personal growth and transformation. So I am on the same page with you about commitement to quality. But I would also like to know about the employment and educational programs your facility supports to teach life, occupational, and academic skills that equip those you serve to more effectively and confidently meet the challenges of work and family. Could you write a little more about the nuts and bolts of your programs? I would be interested. And I should think others would be, too.
David Richardson